Terms
Draft, pending legal review. Last updated 10 October 2026.A ticket is one numbered seat for one person. You can replace its QR code, transfer it or change the name until three hours before doors, and ask for a refund as set out on the refunds page. If the night changes, we tell every ticket holder by email and explain the options.
1Tickets and seats
Each ticket is one numbered seat for one person. You can buy up to 4 seats in one order and up to 8 tickets per email address. Anyone may buy, but some shows may have an age limit, which the event page will state before you pay. Once you choose seats we hold them for you for 10 minutes, and for 20 minutes after you submit your details. Only the latest QR code of a ticket is valid: when a QR code is replaced or a ticket is transferred, the old code stops working. Tickets are issued only through this site. Copies sold by anyone else are not protected, and we may refuse entry on a ticket that has been replaced or cancelled.
2Paying
Payment is by VietQR bank transfer from a bank app or e-wallet. The code on the payment page is valid until the countdown ends; do not pay an expired code. The transfer content must stay exactly as shown. Your seats are confirmed only when the bank transfer reaches us, never by the browser alone. If you pay after the code expired, we issue your tickets if all your seats are still free. If a seat was sold meanwhile, or the amount is wrong, or the payment cannot be matched, the order goes to manual review. We email you that your money arrived, and normally resolve it within 2 working days by offering other seats or a refund. We never ask you for a one time password or your bank password.
3Changes and transfers
From the link we email to the address on the ticket you can resend tickets, replace the QR codes (up to 3 times per ticket), transfer a ticket to another person (up to 2 times per ticket) and edit the name on a ticket. Every change starts from that inbox, so keep it safe. After a transfer the original buyer can no longer manage that ticket. If you send a ticket to a wrong address and the email does not bounce, we cannot take it back. Replacing QR codes, transfers and name changes close 3 hours before doors, and after a ticket has been used. After that, door staff will help at the entrance.
4At the venue
Show the QR code on your phone or a printout at the entrance. Each QR code works once. Staff may ask for photo ID and compare it with the name on the ticket. Bring ID that matches. If you arrive late you may be asked to wait for a suitable moment to take your seat. Re-entry after leaving is at the venue’s discretion. Recording audio or video may be limited by the venue and the artists; follow the signs and staff instructions. We may refuse entry to anyone who is unsafe or disturbs others, without refund.
5If the event changes
If the time changes, your tickets stay valid and we email every holder. If the venue changes, we email every holder and offer a refund to anyone who cannot attend, within the window stated in that email. If the show is postponed, we email every holder, pause sales and refund on request. If the show is cancelled, we refund every ticket at its purchase price, to the account that paid. The banner on your ticket page shows the latest notice.
6Contact
Questions? Write to support@mai-show.com.