Refunds
Draft, pending legal review. Last updated 10 October 2026.You can ask for a refund up to 7 days before doors and get the full ticket price back. It is paid by bank transfer to the account you paid from, within 10 working days of approval. If we change or cancel the show, different options apply.
1When you can refund
Up to 7 days before doors. Ask from the manage link in your ticket email, or write to us. After that, tickets are not refunded, but you can still transfer a ticket to someone else until 3 hours before doors. A ticket that has been used cannot be refunded.
2How much you get back
The full price paid for the ticket you return, with no fee deducted. You can return one seat of an order without returning the others. A refunded seat goes back on sale. If you transferred the ticket, the refund goes to the person who originally paid, because the money came from them.
3How long it takes
We check your request and approve it within 3 working days. We send the money by bank transfer, then email you when it is sent. That is normally within 10 working days of your request. We need the account you paid from; if your bank did not pass it on to us, we will ask you for it, after you prove the payment with its reference, amount and time.
4If the event changes
New date or time: tickets stay valid; refunds follow the usual rule unless the email we send says otherwise. New venue: you can ask for a full refund within the window in our email, even if the usual refund period has ended. Postponed with no new date: you can ask for a full refund until a new date is announced. Cancelled: every ticket is refunded in full to the account that paid, and we email you when it is sent.
5Late or wrong payments
If you paid after the code expired and your seats were still free, you get your tickets. If a seat was sold meanwhile, we offer other seats or a full refund. If you sent a different amount, paid twice or sent money to the wrong account number or content, we match it by amount, time and payer name, then give you the tickets you paid for or return the money. We will email you as soon as we see the money, and resolve it within 2 working days.
6Contact
Questions? Write to support@mai-show.com.